Terms of Service

Effective date: 06-02-2026

Welcome to LumiHome. These Terms of Service outline the rules and regulations for the use of our website and services offered at LumiHome, located at 355 Rue Saint-Jacques, Montréal, QC H2Y 1N9, Canada.

1. General Information

By accessing this website and using our services, you agree to comply with these terms. Please read them carefully.

2. Services

LumiHome provides home essentials imbued with smart automation features designed to enhance your living experience.

2.1 Services

Services are provided as scheduled and agreed in advance. Depending on the specific service, availability for rescheduling might be possible; please contact us to discuss options. If rescheduling is allowed, arrangements must be made at least 48 hours before the original appointment.

2.2 Infoproducts

Infoproducts include digital manuals, guides, and tutorials related to smart home essentials. They are provided immediately upon purchase and can be downloaded through our platform.

2.3 Physical Products

Physical products include any tangible home automation items purchased from LumiHome and delivered to your address.

3. Refund Policy

3.1 Services

Refunds for services are available only if cancellation occurs at least 48 hours before the scheduled time. Refunds will be processed through the original payment method within 7 business days. In cases where service delivery involved preparatory actions or customizations, refunds may be denied, with explanations provided.

In certain scenarios, clients may opt to reschedule instead of requesting a refund, subject to availability.

3.2 Infoproducts

Due to the digital nature of infoproducts, no refunds are issued once the product has been accessed or downloaded. If you experience technical difficulties or did not receive the product, please contact us via our customer support form.

3.3 Physical Products

Physical product returns are accepted within 14 days of delivery, provided the items are unused, in original packaging, and in resalable condition. Refunds will be processed after receipt and inspection of the returned product. Shipping costs for returns are the responsibility of the customer unless the product delivered is defective or incorrect.

Refunds will be returned through the payment method used during purchase, typically within 14 business days after the product is received.

4. No-Refund Services

Certain personalized or bespoke services may be clearly marked as non-refundable at the point of sale. This is due to significant customization and preparation efforts required prior to service delivery.

5. Contact Information

If you have any questions or wish to request support, please email or call us:

6. Changes to Terms

LumiHome reserves the right to revise these Terms of Service at any time. Updates will take effect immediately upon posting to the website.

By continuing to use the services, you agree to be bound by the updated terms.